Summary:

Provide front counter service to customers, including taking food and beverage orders. Prepare requested items, work with the fellow employees to ensure orders are properly prepared in a timely manner, and efficiently manage the point of sale system.

Essential Functions and Responsibilities:

• Maintain knowledge of all menu options, take orders, and serve the prepared items to the guests
• Provide legendary Starbucks service throughout every guest encounter
• Prepare drink orders according to Starbucks standards
• Manage cash bank, ensuring balance is accurate at the end of the shift
• Check in warehouse orders and put items away in a timely manner according to procedure, utilizing proper signage
• Ensure adequate supplies are available for the shift, including ribbons, comp paper, cash drop envelopes and receipt paper
• Retain receipts for all transactions, and records and reconciles transactions on the point of sale system
• Provide outstanding customer service in a timely manner to both guests and fellow employees
• Perform other duties as assigned

Qualifications

• Previous cash handling and customer service experience
• 6 months of previous experience working in high volume, fast-paced restaurant or coffeehouse environment preferred
• Previous experience working in a team or group environment
• Prior experience with Infogenesis systems preferred
• Able to effectively communication in English, both written and verbal
• Basic computer skills preferred
• At least 18 years of age
• High school diploma or equivalent
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Health

Physical Requirements

• Frequently push and/or pull up to 35 lbs.
• Frequently lift and/or carry up to 35 lbs. at floor, knee, waist, and/or chest levels
• Occasionally squat, kneel, climb, sit, and communicate via radio
• Frequently distinguish between shades of color, taste, and use tools or equipment requiring a high degree of dexterity
• Constant use of hearing and vision, walking, and standing

Work Environment Potential Conditions

• Indoor
• Noisy and smoky
• Slippery surfaces and chemical agents

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.