Review the hospital census or utilize established referral method to identify self pay patients consistently throughout the day. Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. Document the results of the screening in the onsite tracking tool and hospital computer system. Face to face screen patients

Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client. Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided. Identify and expedite customer complaints that require immediate attention and escalate situations as

Eagerly greets walk in and phone customers, and listens to understand their needs and challenges. Treats customers as business partners , by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable. Collaborates with team members and utilizes all company resources to sell Horizon's value and give custom

The Product Support Specialist position supports all gaming related products providing technical assistance for internal and external customers as well as functions as an escalation and training point of contact for the Technical Support team. Team members are responsible for maintaining and building technical product knowledge as well as efficiently and effectively respo

The New Call/Follow Up Dispatcher I handles all incoming calls as well as making outbound calls to and from Customers, Drivers, and Service Providers. This is for Second, Third, Weekend shift positions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individ

The Patient Advocate works directly with beneficiaries and families who have filed an appeal of their discharge or termination of services to decrease the likelihood of readmission to acute inpatient care. This position description applies to full time and part time Patient Advocates. Responsibilities Primary Duties Provides education, advocacy, resource access, and targe