JOIN THE SHOW! Aria Resort & Casino is currently seeking a Villa Operations Manager who will play a pivotal role in overseeing the daily operations and staff of our 17 stunning villas, ranging from 2000 to 6500 square feet, while ensuring exceptional guest services. This position is instrumental in upholding a culture of excellence, fostering team engagement, and managing financial aspects effectively.

Experience in food and beverage and hotel operations management is required, preferably within a VIP luxury setting. Additionally, candidates with a strong Forbes background, villa services expertise, and proficiency in policy writing and implementation, coupled with excellent communication skills, are highly desired.

Ideal candidates should also have wine knowledge and be capable of hosting parties and events, including private gaming and baccarat for VIP guests. This position will oversee a team of seasoned butlers, making prior experience in estate management or personal assistant roles advantageous. We are looking for individuals with aspirations for growth and a desire to excel in this dynamic role.

WHAT WILL YOU DO?

• Develops collaborative relationships and synergy with all support departments such as Casino Marketing, Luxury Experience, Convention Sales & Services, Facilities, Security, Housekeeping, Front Services, Sky Pool, Front Office, F&B and Executive Offices
• Oversees the F&B operations of the In-Villa meal services, as well as F&B operations of the Baccarat, wine and liquor selection, and inventory control
• Assists with planning and execution of private functions within the Villas, Presidential and Chairman suites to include menu selections, pricing and staffing of the event
• Partners with the culinary team on the development and implementation of offerings, menu presentations and menu education of the butlers
• Works closely with Director to contribute to the development, execution and measurement of the strategic plan and yearly operating goals; creating ways to grow revenue streams, effectively recognize areas of opportunity for cost containment, and prepare justification for budget variations
• Educates departmental leadership on departmental goals ensuring the commitment and support of all team members as they directly affect the success of the department
• Monitor fiscal budget and marketing strategies to produce both short-term and long-term profitability
• Further enrich the guest experience by continuously reviewing, implementing, and refining procedures to meet high levels of guest satisfaction
• Anticipates guest needs and provide service to each guest quickly and accurately; advises manager of any guest complaints
• Ensures the properties physical assets are protected and maintained through continual process review and on- going preventative maintenance meeting the high standards set forth by a luxury resort
• Stays knowledgeable on hospitality benchmarks to ensure that the Villa experience is meeting and exceeding expectations of the luxury service market
• Proactively seeks guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Regularly review departmental visions, enhancements and updated protocols are transcended to all team members.
• Ensures effective execution of all people programs that support employee engagement and accountability
• Fosters a management team that possesses and delivers on key strategies of guest services, employee relations, team cooperation, financial responsibility and asset management
• Maintains a work environment that promotes service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction
• Responsible for quality hiring, training, coaching, and succession planning processes that encompass the Company's diversity commitment as well as discipline, terminations, and other changes to an employee's status

WHAT WILL YOU NEED?

• Either a bachelor's degree or equivalent experience in a similar resort setting
• 2+ years of prior relevant experience in F&B, Hotel Operations, Fine Dining or Estate Services.

WHAT WILL MAKE YOU STAND OUT?

• Sommelier Certification
• AGM or GM at a Fine Dining establishment
• FORBES Experience
• Estate Management Experience
• Highly motivated and energetic personality with ability to take initiative and exhibit flexibility
• Proven strong leadership abilities, sound judgment, superior problem-solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Excellent interpersonal and communication skills to work effectively with all levels of the organization, individually and in groups
• Ability to motivate staff, maintain a cohesive team, and lead and mentor a team
• Working knowledge with food and wine and ability to speak confidently on and properly serve such items
• Working knowledge of health and safety regulations.
• Excellent customer service, problem solving, communication and telephone etiquette skills
• Professional appearance and demeanor
• Flexibility to work a diverse range of shifts, including weekends and holidays

CERTIFICATION, LICENSES AND REGISTRATIONS:

• Food Handler's Card
• Alcohol Awareness Card
• Non-Gaming Registration