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Customer Success Specialist
Ann Arbor, MI
Job Description
NSF is seeking to add a Customer Success Specialist to its growing team. In this role, you will be responsible for reviewing, triaging, routing, and answering inquiries received across all communication channels at NSF. Your role will include providing accurate and timely responses via phone, email or chat to general, non-technical inquiries and appropriately documenting and routing sales leads. As well as documenting all interactions in ticketing system (ServiceNow) & reporting on the information collected in ServiceNow to the various stakeholders within the business. Ultimately ensuring that the entire lifecycle of an interaction is completed accordingly to SLAs.
NSF and its subsidiaries are Equal Opportunity Employer Veterans/Disabled employers- we welcome and encourage diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
NSF is a registered user of the E-Verify employment eligibility verification system.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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