Med. Assistant-Sr Center East

Under the direction of the Manager of Clinical Operations, The Medical Assistant works cooperatively with the care team to support the vision of the Patient Medical Home and the Senior Center. Provides quality appropriate patient care, utilizing customer service skills throughout the patient care continuum. Collects pertinent patient data and coordinates with provider and team for appropriate patient intervention. Works with front office to ensure smooth patient flow, waiting room management, and adherence to Southwest Medical Associates (SMA) policy 180-2, Daily Collection of Information and Monies for Medical Coverage, Cash Control & Preparation of Clinical Area Bank Deposit, Procedures. Resolves moderately complex issues and defers appropriately to supervision.

• Compliance with customer services standards, billing functions to include patient check in/out process (SMA 180-2), cash handling, scheduling and entering appointments, demographics, impanelment and insurance information in IDX.
• Assists with phone calls and messages. Documents all calls and actions taken.
• Responsible for collection and documentation of patient information to include vital signs, chief complaint, review of medications, allergies, health risk screen information and other services.
• Ability to direct patients to the team member that would resolve issues prior to and after the Senior Center appointment. Participates in the monitoring of patients with chronic disease. Ensure patients meet post hospital visit requirements, medication refills and follow up appointments.
• Functions as a member of the interdisciplinary team to facilitate care, assists clinical team with the coordination and completion of patient care plan.
• Responsible for compliance requirements such as laboratory QC management, waive testing, maintenance of crash cart and drug count as well as other requirements dictated by clinic needs.
• Other duties as assigned to include, but not limited to, assisting coworkers and floating to other areas.
  

Experience:

• 2 years clinical experience working with the Senior population (preferably in a clinic setting i.e. family practice or internal medicine)
• Phlebotomy experience preferred or required to get certification and training upon hire
• Medical Assistant certification preferred
• Front office experience preferred but will train upon hire
• 1 year Experience in Electronic medical records and scheduling systems
• Ability to perform complex Medical Assistant tasks including tests and treatments within the clinical scope. Able to coordinate the consensus needed to achieve the medical plan for the patient.
• Good communication skills, excellent phone etiquette and customer service skills.
• Proficient in window based applications (microsoft word, excel, and outlook)
  
  
  
  
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